Effective Date: January 1, 2025

Welcome to LAIYA. We are committed to providing fast, reliable shipping and excellent customer service.

Shipping Destinations

We currently ship to addresses within the United States.

Order Processing

• Processing Time: 1–2 Business Days
• Orders are processed Monday through Friday (excluding U.S. public holidays).
• Once your order has been shipped, you will receive a tracking number via email.

Shipping Rates

Estimated Delivery Time

• Processing Time: 1–2 Business Days
• Shipping Time: 5–10 Business Days
• Estimated Total Delivery Time: 6–12 Business Days

Delivery times are estimates only and may vary due to weather, holidays, or carrier delays.

Shipping Carriers

Orders may be shipped via USPS, UPS, FedEx, or other trusted carriers.

Order Tracking

A shipping confirmation email with tracking information will be sent once your order has been dispatched.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing an order. LAIYA is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days after delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

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Customer Service

Business Hours (U.S. Central Time)

Monday – Friday
9:00 AM – 6:00 PM (CST/CDT)

Saturday – Sunday
Closed

Customer Service & U.S. Warehouse

LAIYA

8872 Gadsden Hwy
Trussville, AL 35173
United States

Phone: +1 256-202-5881

Email: service@laiyahome.shop

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Manufacturer Information

Pujiang Jiushenglaiya Household Products Co., Ltd.

5th Floor, Building 2, No. 28 Yanjiang Road, Huangzhai Town, Pujiang County, Jinhua, Zhejiang 322200, China