Refund policy

Effective Date: January 1, 2025

At LAIYA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order number is required.

The following items are not eligible for return:

Used, damaged, or altered items.
Items damaged due to misuse.
Clearance or final sale items.
Gift cards (if applicable).

Return Process

To start a return, please contact our customer support before sending any item back.

Email: service@laiyahome.shop

Phone: +1 256-202-5881

Please include:

Order Number
Customer Name
Reason for Return
Photos (if the item is damaged or defective)

Our customer service team will respond within 1–2 business days with return instructions.

Return Address

LAIYA Returns Center

8872 Gadsden Hwy

Trussville, AL 35173

United States

Please do not return products without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable, unless the return is due to:

Incorrect item shipped
Defective product
Shipping damage
Seller error

Exchanges

We only replace items that are defective, damaged, or incorrect.

If you need an exchange, please contact:

service@laiyahome.shop

Order Cancellation

Orders may be canceled before shipment.

If the order has already been shipped, please follow the return process after delivery.

Contact Information

Customer Service Hours (U.S. Central Time)

Monday – Friday

9:00 AM – 6:00 PM

Saturday – Sunday

Closed

Phone

+1 256-202-5881

Email