Refund policy
Return & Refund Policy
Effective Date: January 1, 2025
At Laiya Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 calendar days after receiving your order.
To be eligible for a return, the item must:
- Be unused, unwashed, and undamaged.
- Be returned in its original condition.
- Include all original packaging, accessories, and tags (if applicable).
- Be accompanied by proof of purchase or a valid order number.
The following items are not eligible for return:
- Used, washed, damaged, altered, or incomplete items.
- Items damaged due to misuse, improper care, or normal wear and tear.
- Clearance or final sale items.
- Gift cards (if applicable).
Return Process
Please contact our customer service team before returning any item.
Returns sent without prior authorization may not be accepted or may experience delays in processing.
To start a return, please contact us:
Email: service@laiyahome.shop
Phone: +1 (256) 202-5881
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos of the product, packaging, and shipping label (if the item is damaged, defective, or incorrect)
Our customer service team will respond within 1–2 business days with return instructions.
Please do not send any item back until you have received return authorization and shipping instructions from Laiya Home.
Packages refused by the customer without contacting us first may be treated as unauthorized returns.
Return Shipping Costs
If you are returning an item because:
- You changed your mind
- You ordered the wrong item
- You selected the wrong size
- You no longer want the product
The customer is responsible for the return shipping cost.
If the return is due to:
- Incorrect item received
- Defective product
- Shipping damage
- Any shipping error made by Laiya Home
Laiya Home will provide return instructions and cover the reasonable return shipping cost when applicable.
Return Address
U.S. Return Warehouse
8872 Gadsden Hwy
Trussville, AL 35173
United States
This address is designated exclusively for authorized product returns.
It is not a retail store, showroom, or walk-in service location.
Please contact customer service before returning any product.
Company Headquarters
Laiya Home
5th Floor, Building 2, No. 39 Yanjiang Road, Huangzhai Town, Pujiang County, Jinhua, Zhejiang, China
Laiya Home operates its business from its headquarters in Jinhua, Zhejiang, China, while providing customer support and return services for customers in the United States.
Restocking Fees
Laiya Home does not charge any restocking fees for approved returns.
We also do not charge any handling or processing fees for approved returns.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will always be issued to the original payment method used when placing the order.
Refunds are typically processed within 5–10 business days after approval.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
You will receive an email confirmation once your refund has been successfully processed.
Please allow additional processing time during holidays or peak shopping seasons.
Only the purchase price of eligible returned items will be refunded.
Original shipping charges are non-refundable, unless the return is due to:
- Incorrect item
- Defective product
- Shipping damage
- Shipping error made by Laiya Home
If free shipping was applied to your original order, and the remaining order value no longer qualifies for free shipping after the return, the refund amount may be adjusted accordingly.
If the returned item does not meet our return eligibility requirements, the refund request may be declined.
Taxes
If applicable sales tax was charged on your order, the refundable portion of the sales tax will be refunded in accordance with applicable laws and the approved refund amount.
Laiya Home currently ships only within the continental United States.
International import duties, customs duties, and import taxes do not apply to orders placed through our website.
Exchanges
We only replace items that are:
- Defective
- Damaged
- Incorrectly shipped
If you need an exchange, please contact us:
Email: service@laiyahome.shop
Phone: +1 (256) 202-5881
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, it can no longer be canceled.
After delivery, customers may request a return in accordance with this Return & Refund Policy.
Contact Information
Customer Service
Business Hours (U.S. Central Time)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Phone
+1 (256) 202-5881
Company Headquarters
Laiya Home
5th Floor, Building 2, No. 39 Yanjiang Road, Huangzhai Town, Pujiang County, Jinhua, Zhejiang, China
U.S. Return Warehouse
8872 Gadsden Hwy
Trussville, AL 35173
United States
Thank you for choosing Laiya Home.
We are committed to providing beautifully crafted decorative pillow covers, dependable customer service, and a secure shopping experience for every customer.
If you have any questions regarding returns, refunds, or your order, our customer support team is always happy to assist you.